Complaints and feedback
We welcome feedback and take concerns seriously. Your views help us improve.
Draft — awaiting formal approval
How to contact us
Please write to faye@seusitio.com, call +355 532 20000, or send a letter to Rruga Laç–Sanxhak nr. 5, Laç AL, 4701, Albania. Describe your concern and how we can reach you.
Safeguarding concerns
If your concern is about the safety of a child, please see our Safeguarding Policy. If a child is in immediate danger, call 129 (police) or 112.
How concerns are handled
The formal complaint-handling procedure, including who reviews complaints, will be published once adopted by the organization.
Information marked as pending is a proposed text and will be updated once confirmed by the organization.